Privacy Policy

This Privacy Policy describes how Digilake Private Limited("Digilake", "we", "our", or "us") collects, uses, shares, and protects information in connection with CLUVIO, a community-buying platform operated by Digilake.

CLUVIO enables users to discover and participate in community-driven deals offered by independent vendors. Digilake operates CLUVIO as a technology platform and does not manufacture, stock, or sell products directly.

By accessing or using CLUVIO, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Name
Phone number
Email address
Delivery address
Community or housing society details
Profile information

1.2 Usage Information

Device information (model, OS, browser)
IP address
Cookies and tracking data
Pages viewed, clicks, and session duration
Performance metrics, crash reports, and diagnostics (non-personal)

1.3 Transactional Information

Deals joined
Order details
Payment method selected (we do not collect card or UPI details)
Delivery or installation preferences

1.4 Vendor Information

Business name
Contact details
GST and invoicing data
Order fulfilment information

2. How We Use Your Information

Create and manage your CLUVIO account
Show relevant community deals
Coordinate with vendors for order fulfilment
Improve platform performance and user experience
Provide customer support
Send notifications and important alerts
Prevent fraud, abuse, or unauthorised access
Comply with legal and regulatory requirements

We do not sell your personal data to any third party.

3. How We Share Your Information

3.1 With Vendors

To process your orders, we may share the following information with vendors:

Name
Phone number
Delivery address
Product and order details

3.2 With Service Providers

We use trusted third-party providers for hosting, analytics, messaging, and monitoring. These providers operate under confidentiality obligations.

3.3 Analytics & Tracking Tools (Google Analytics, Microsoft Clarity)

We use analytics tools to understand how users interact with CLUVIO. These tools may collect anonymised data such as device type, pages visited, time spent, navigation behaviour, and heatmaps.

Session recordings do not capture sensitive inputs such as passwords, payment details, or form fields. Analytics providers may process data on servers located outside India.

Opt-out options:

Google Analytics opt-out browser add-on
Browser-level cookie controls

4. Cookies & Tracking Technologies

Cookies help us improve platform functionality, analyse usage, and enhance performance. You may control cookies through your browser settings, though disabling cookies may affect certain features of CLUVIO.

5. Your Choices & Rights

Update or correct your personal information
Delete your CLUVIO account
Request a copy of your data
Opt out of marketing communications

📩 Email: hello@digilake.io

6. Data Security

HTTPS encryption
Secure server infrastructure
Access controls and limited staff access
Regular monitoring and audits

While we take reasonable steps to protect your information, no system can guarantee absolute security.

7. Data Retention

We retain information while your account is active, required to provide services, or mandated by law. You may request account deletion at any time.

8. Children’s Privacy

CLUVIO is not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

9. Third-Party Links

CLUVIO may contain links to external websites or vendor pages. Digilake is not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the app or website.

11. Contact Us

Legal Entity: Digilake Private Limited
Platform: CLUVIO
📩 Email: hello@digilake.io
📍 Gurugram, India