This Grievance Redressal Policy outlines the mechanism established by Digilake Private Limited to address user concerns related to platforms operated by the company, including CLUVIO.
Digilake Private Limited ("Digilake", "we", "our", or "us") operates technology platforms that facilitate interactions between users and vendors. CLUVIO is a platform operated by Digilake Private Limited.
This policy provides a structured process for users, vendors, and partners to raise grievances related to platform usage, data protection, transaction facilitation, or compliance matters.
Users may submit grievances by contacting Digilake through the official communication channel provided below. Each grievance should include relevant details to enable effective review.
Digilake will acknowledge receipt of the grievance and review it within a reasonable timeframe in accordance with applicable laws and internal procedures.
Digilake aims to address and resolve grievances within a reasonable period from the date of receipt. Complex matters may require additional time, in which case the complainant will be informed.
Digilake acts solely as a technology platform and transaction facilitation layer. Digilake does not control vendor fulfilment decisions and cannot guarantee specific outcomes in vendor-related disputes.
Digilake may update this Grievance Redressal Policy from time to time. Updated versions will be published on this page and will take effect immediately upon posting.
To raise a grievance or seek clarification under this policy, please contact us: